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Participant Edge

The Trust Fund Office in Alameda, CA is closed to the public until further notice. We’re pleased to assist you via phone call. For assistance, please call 1-800-251-5013.

General

How do I access my personal benefits data?

In order to access the secure member benefits site with your personal benefits data you must register for an account on this website.

I can’t remember my username. How can I find this?

Your username was chosen at the time you registered. Click here if you forgot it.

I can’t remember my password.

You can reset your password by clicking here.

I can’t remember my security question/answer. What should I do now?

Please email oe3webhelpdesk@zenith-american.com with your full name and address. We will verify your account information and delete your account so that you can re-register with a new password and security question.

I’m having trouble activating my account.

Please email oe3webhelpdesk@zenith-american.com with your full name, DOB and address. We will verify your account information.

I’m getting an error message telling me my SSN is already in use. What should I do?

This means that you, or someone else with access to your SSN, has already created an account for you. Please email oe3webhelpdesk@zenith-american.com with your full name, DOB and address we will verify your information for accuracy.

I don’t see any emails from OE3 about activating my account or resetting my password. Why aren’t I receiving emails?

Please add oe3webhelpdesk@zenith-american.com to your contact list, and check your spam or junk mail folder to see if the emails went there.

I’m trying to access a deceased spouse/partner’s account, can you help?

Please call your local trust funds office to verify your information with them before contacting us.